Last Updated: January 2025

1. Introduction

Outlaws Mobile Welding ("we," "us," "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Request a quote or contact us for services
Fill out forms on our website
Subscribe to our newsletter or communications
Engage our services

This information may include:

Name and contact information (email, phone number, address)
Business or organization name
Project details and service requirements
Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, certain information is automatically collected, including:

IP address and browser type
Device information and operating system
Pages visited and time spent on pages
Referring website or source
Date and time of visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

Provide Services: To fulfill your requests, provide quotes, and deliver welding services
Communication: To respond to inquiries, send service updates, and provide customer support
Business Operations: To process payments, maintain records, and manage client relationships
Improve Services: To understand user needs and improve our website and services
Marketing: To send newsletters, promotions, and service updates (with your consent)
Legal Compliance: To comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us (e.g., payment processors, hosting providers, email services). These providers are contractually obligated to protect your information.
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, sale, or transfer of our business
Protection of Rights: To protect our rights, safety, or property, or that of our clients or others

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure socket layer (SSL) encryption for data transmission
Secure storage systems with access controls
Regular security assessments and updates
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Duration of our business relationship
Legal, accounting, or reporting requirements
Resolving disputes and enforcing agreements

After the retention period, we securely delete or anonymize your information.

7. Your Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Opt-Out: Unsubscribe from marketing communications at any time
Withdraw Consent: Withdraw consent for processing your information (where applicable)
Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be processed and stored in Canada or other jurisdictions where our service providers operate. By using our services, you consent to the transfer of your information to these locations, which may have different data protection laws than Saskatchewan.

11. Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Outlaws Mobile Welding
Phone: 306.530.8103
Email: tyler@outlawmobilewelding.com
Location: Moose Jaw, Saskatchewan

We will respond to your inquiry within 30 days, as required by PIPEDA.

14. Office of the Privacy Commissioner

If you are not satisfied with our response to your privacy concerns, you have the right to contact the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca
Toll-free: 1-800-282-1376